Patient Experience Survey
Survey Responses for Boston O&P of King of Prussia
At Boston O&P, our goal is to continuously improve the patient experience by listening to our patients and incorporating their feedback into ongoing adjustments and improvements. Every week, a patient experience survey is emailed to all patients who were fitted with an orthosis or prosthesis at an appointment during the previous week. Recipients are asked to rate Boston O&P in six categories. Results of the patient experience survey are published in our employee newsletter, and we follow up with anyone who reports a sub-optimal experience to get more details and see how we can improve.
Below is a selection of comments we have received from patients and families.
“The process was handled professionally and courteously, in a timely and respectful manner. Our 13 year old needed a brace and the doctor was fantastic, explaining everything and giving workable options.” (7/15/2021)
“Chris in this office is amazing. He cares about the details. He wants to make my daughter as comfortable as possible.” (3/18/2021)