Patient Experience Survey
Survey Responses for Boston O&P of Annapolis
At Boston O&P, our goal is to continuously improve the patient experience by listening to our patients and incorporating their feedback into ongoing adjustments and improvements. Every week, a patient experience survey is emailed to all patients who were fitted with an orthosis or prosthesis at an appointment during the previous week. Recipients are asked to rate Boston O&P in six categories. Results of the patient experience survey are published in our employee newsletter, and we follow up with anyone who reports a sub-optimal experience to get more details and see how we can improve.
Below is a selection of comments we have received from patients and families.
“My daughter received her new brace a few weeks ago and we couldn't be more happy with the care and attention we received! We love working with all of the staff here!” (6/9/2021)
“Provider Shawn Koehler and Ayla (front desk) were so welcoming, warm, helpful, courteous and most important, made my daughter feel relaxed and unafraid about this big transformation that was taking place because of having scoliosis. I will keep coming back to Boston O&P in Annapolis, well, hopefully not forever. The whole office is a great team of people. I love Shawn's bedside manner and his ethic of helping to teach these young ones to take responsibility of their medical condition, that it is a team effort. They are awesome!” (5/6/2021)
“This is my second time coming to Boston O&P of Annapolis. My third son wore a helmet and now my daughter is wearing one as well. We have had the best experience in the world with Boston O&P. They are so nice, friendly, and helpful.” (4/8/2021)