Patient Experience Survey
Survey Responses for Boston O&P of Belleville
At Boston O&P, our goal is to continuously improve the patient experience by listening to our patients and incorporating their feedback into ongoing adjustments and improvements. Every week, a patient experience survey is emailed to all patients who were fitted with an orthosis or prosthesis at an appointment during the previous week. Recipients are asked to rate Boston O&P in six categories. Results of the patient experience survey are published in our employee newsletter, and we follow up with anyone who reports a sub-optimal experience to get more details and see how we can improve.
Below is a selection of comments we have received from patients and families.
“Karen is a phenomenal orthotist. She makes my son feel very comfortable during his visits and breaks things down for him in a very kid-friendly way. She is clear with her advice and overall shows a high level of professionalism.” (11/6/2021)