Boston Othotics and Prosthetics
Boston Othotic and Prosthetics

Patient Experience Survey

Survey Responses for Boston O&P of Stony Brook

At Boston O&P, our goal is to continuously improve the patient experience by listening to our patients and incorporating their feedback into ongoing adjustments and improvements. Every week, a patient experience survey is emailed to all patients who were fitted with an orthosis or prosthesis at an appointment during the previous week. Recipients are asked to rate Boston O&P in six categories. Results of the patient experience survey are published in our employee newsletter, and we follow up with anyone who reports a sub-optimal experience to get more details and see how we can improve.

Below is a selection of comments we have received from patients and families.

“Michelle was great!!! She interacted so well with my son. He really liked and took to her, which doesn't happen often. She displays genuine care for her patient and is informative. I'm happy we chose her!” (5/2/2021)

“Michelle and Jennifer in Stony Brook are nothing less than AMAZING every time we go there! My daughter absolutely LOVES going to the orthotist, which is something I never thought I'd say as her DMO was definitely not her favorite thing. She now is excited to wear her "zoot suit" and looks forward to appointments with Michelle. They are super sweet and patient with my daughter and have built a wonderful rapport with my child.” (3/20/2021)

“My sons experience at Boston O&P has been wonderful. The Stony Brook office is very accommodating and we felt safe. Staff is so patient with my son and most importantly I was given options and not told what I "should" do. I always received all the information with measurements via email afterwards. Highly recommend!” (3/4/2021)

“We love Michelle Y!!! She is always so kind, helpful, positive, warm, friendly, great with kids, and the list goes on!!! We consider ourselves to be so lucky to have her helping us. We are so grateful!” (2/3/2021)