Patient Experience Survey
Survey Responses for Boston O&P of Boston Children's Hospital Waltham
At Boston O&P, our goal is to continuously improve the patient experience by listening to our patients and incorporating their feedback into ongoing adjustments and improvements. Every week, a patient experience survey is emailed to all patients who were fitted with an orthosis or prosthesis at an appointment during the previous week. Recipients are asked to rate Boston O&P in six categories. Results of the patient experience survey are published in our employee newsletter, and we follow up with anyone who reports a sub-optimal experience to get more details and see how we can improve.
Below is a selection of comments we have received from patients and families.
“We were a last minute add on. It is off the shelf but for chronic condition. Laura, the orthotist, was very knowledgeable, kind and professional. Thank you.” (3/22/2021)
“Aaron the Orthodics Assistant was very friendly and thorough in his work and explained how the brace worked. Overall, the appointment was quick and productive.” (3/1/2021)