Patient Experience Survey
Survey Responses for Boston O&P of East Brunswick
At Boston O&P, our goal is to continuously improve the patient experience by listening to our patients and incorporating their feedback into ongoing adjustments and improvements. Every week, a patient experience survey is emailed to all patients who were fitted with an orthosis or prosthesis at an appointment during the previous week. Recipients are asked to rate Boston O&P in six categories. Results of the patient experience survey are published in our employee newsletter, and we follow up with anyone who reports a sub-optimal experience to get more details and see how we can improve.
Below is a selection of comments we have received from patients and families.
“The team at the East Brunswick, NJ office is an excellent group. Great customer service and educated our family on the brace for our daughter. Thank you to that team.” (7/13/2021)
“Everyone I dealt with was extremely helpful and so friendly. Ebony contacted me about billing and was very thorough. Mike measured and fitted my daughter for her brace and was very nice and patient with her. This was helpful because she can be very shy and anxious.” (7/10/2021)
“Michael Kitchen is wonderful to work with. He is so patient and understanding. He helped my daughter to understand the process of how to break in the brace and what to expect over the next few weeks. He was very adamant that if we had any questions at any time of the day, that we could email him and he would respond. I have already emailed twice - and even when he was out of the office - he responded within a short time! Can't say enough good things about him!” (3/15/2021)
“We were very nervous and still a little shocked about my son needing a brace and how it would all work out. Michael Kitchen made us feel extremely comfortable. He gave us a warm welcome and explained every little detail regarding the brace. I had so many questions and he answered everything and even told us that if we had more questions or needed a refresher on everything regarding the brace to feel free to contact him. Thank you for everything. We are truly grateful.” (2/23/2021)