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Boston Othotic and Prosthetics

Patient Experience Survey

Survey Responses for Boston O&P of Mountainside - Children's Specialized Hospital

At Boston O&P, our goal is to continuously improve the patient experience by listening to our patients and incorporating their feedback into ongoing adjustments and improvements. Every week, a patient experience survey is emailed to all patients who were fitted with an orthosis or prosthesis at an appointment during the previous week. Recipients are asked to rate Boston O&P in six categories. Results of the patient experience survey are published in our employee newsletter, and we follow up with anyone who reports a sub-optimal experience to get more details and see how we can improve.

Below is a selection of comments we have received from patients and families.

“The AFO was for our daughter. Judith was a pleasure to work with. She made good suggestions and understood the urgency of the situation we found ourselves in. Overall, since insurance covered everything, getting an AFO for the first time after four years without it, was a positive experience.” (7/28/2021)

“Judith and Stephanie were terrific, always a pleasure to work with and so very accomodating!” (4/28/2021)