Patient Experience Survey
Survey Responses for Peabody
At Boston O&P, our goal is to continuously improve the patient experience by listening to our patients and incorporating their feedback into ongoing adjustments and improvements. Every week, a patient experience survey is emailed to all patients who were fitted with an orthosis or prosthesis at an appointment during the previous week. Recipients are asked to rate Boston O&P in six categories. Results of the patient experience survey are published in our employee newsletter, and we follow up with anyone who reports a sub-optimal experience to get more details and see how we can improve.
Below is a selection of comments we have received from patients and families.
“Brad Varney has been taking care of my son's orthotic needs for almost ten years. He always works to find the best solutions for my son.” (6/14/2021)
“During the measurement process Brad told us the pick-up brace appointment would be two hours. Although, who wants to do a two hour appointment with a 16 month old, having the heads up was great! We packed extra snacks, toys, and other fun things to last the wait time as Brad made the necessary modifications to the brace. We were there as long as needed and left with a well fitted brace. Brad made a follow up appointment for one week out for any adjustments needed. the whole team at Peabody's O and P is kind, respectful and knowledgeable.” (5/27/2021)
“Matt and the team at Boston O&P were a pleasure to work with. With the pandemic we are not seeing many new faces and they were wonderful with our toddler. She seemed comfortable and at ease in the office and while being treated. She is using her braces wonderfully and we are looking forward to working with Matt going forward.” (2/6/2021)