Patient Experience Survey
Survey Responses for Boston O&P of Philadelphia
At Boston O&P, our goal is to continuously improve the patient experience by listening to our patients and incorporating their feedback into ongoing adjustments and improvements. Every week, a patient experience survey is emailed to all patients who were fitted with an orthosis or prosthesis at an appointment during the previous week. Recipients are asked to rate Boston O&P in six categories. Results of the patient experience survey are published in our employee newsletter, and we follow up with anyone who reports a sub-optimal experience to get more details and see how we can improve.
Below is a selection of comments we have received from patients and families.
“Boston O&P of Philadelphia is the place to go to. We are extremely satisfied with the specialist as well as the scheduler. Everyone was very professional and helpful. We were thoroughly explained of how the product worked and we were assisted with the knowledgeable and friendly specialist. We would recommend them to everyone who needs custom fits for shoes, inserts or any needed help. Thank you Boston O&P for helping to solve my son's needs.” (4/19/2021)