Patient Experience Survey
Survey Responses for Boston O&P of Richmond
At Boston O&P, our goal is to continuously improve the patient experience by listening to our patients and incorporating their feedback into ongoing adjustments and improvements. Every week, a patient experience survey is emailed to all patients who were fitted with an orthosis or prosthesis at an appointment during the previous week. Recipients are asked to rate Boston O&P in six categories. Results of the patient experience survey are published in our employee newsletter, and we follow up with anyone who reports a sub-optimal experience to get more details and see how we can improve.
Below is a selection of comments we have received from patients and families.
“Ksenia is terrific and the best orthotist in town. She does an excellent job of customizing my sons braces.” (2/27/2021)
“Ksenia is great! She's so sweet and she made both appointments a fun experience for my 3 year old. I'd definitely recommend her!” (2/21/2021)
“Great team at the RVA location! Very thankful and impressed with their work!” (2/13/2021)