Patient Experience Survey
Survey Responses for Boston O&P of Westlake
At Boston O&P, our goal is to continuously improve the patient experience by listening to our patients and incorporating their feedback into ongoing adjustments and improvements. Every week, a patient experience survey is emailed to all patients who were fitted with an orthosis or prosthesis at an appointment during the previous week. Recipients are asked to rate Boston O&P in six categories. Results of the patient experience survey are published in our employee newsletter, and we follow up with anyone who reports a sub-optimal experience to get more details and see how we can improve.
Below is a selection of comments we have received from patients and families.
“We love Art! He listens to my concerns about my son, he's taken the time to speak with doctors and different PTs over the years. He does everything he can to minimize the amount of times we need to come back to the office since we're an hour away.” (3/11/2021)