Patient Experience Survey
Survey Responses for Worcester
At Boston O&P, our goal is to continuously improve the patient experience by listening to our patients and incorporating their feedback into ongoing adjustments and improvements. Every week, a patient experience survey is emailed to all patients who were fitted with an orthosis or prosthesis at an appointment during the previous week. Recipients are asked to rate Boston O&P in six categories. Results of the patient experience survey are published in our employee newsletter, and we follow up with anyone who reports a sub-optimal experience to get more details and see how we can improve.
Below is a selection of comments we have received from patients and families.
“Although we will miss Rusty Miller in the Longwood clinic in downtown Boston (we've been seeing him since January 2018), Nick Grigorieff was a pleasure to work with. Our daughter was diagnosed with scoliosis in late 2017 and although 95% corrected to date, Dr. John Emans at Boston Children's Orthotics, thought it was a good idea to have our daughter wear one more brace, her fourth, while she goes through her last growth spurt. Nick measured and fitted her recently for that brace in Worcester. If we have any concerns and/or questions, Nick will be there for us and with only half the drive into Boston. That part is especially nice. We have had nothing but a positive experience with everyone at Boston O&P over the years. Thank you!!” (7/31/2021)