Boston O&P Clinics
Have questions about your appointment? Below you’ll find answers to some of the most commonly asked questions about clinic appointments from patients and parents, answered by our staff. If you have a question not answered here, feel free to call customer service at 800.262.2235 or email them at firstname.lastname@example.org.
What should I bring to my clinic appointment?
Rx: The most important document to bring is your prescription (Rx) from your doctor. That is essential for us to fit you with a brace.
Insurance card: Bring your insurance card so we can check your insurance benefits. If you have a primary and secondary, please bring both.
Payment: Bring your credit card, checkbook, or cash so you can pay for the portion of the bill that insurance doesn’t cover.
Questions: Be sure to take some time prior to your appointment to think of any questions you have. Our clinicians want you to feel informed and in control through the whole process. We believe an informed patient is the one with a better treatment prognosis and greater prospects of independence.
How long will my appointment take?
We believe every patient is an individual with unique needs. We will devote whatever time is necessary to properly measure and fit you with a brace. Here are some of the guidelines we use:
Cranial remolding helmet:
- Initial measure: 1 hour
- Delivery/Fit appointment: 1 - 1.5 hours
- Follow-up appointments: .5 hour
- Initial measure: 1 hour
- Delivery/Fit appointment: 1.5 - 2 hours. First time brace wearers will most likely have appointments with Nursing and Physical Therapy on the same day
- Follow-ups: 1 hour
- Varies greatly depending on the severity (15 minutes to 2 hours)
- Varies greatly (.5 - 3 hours)
How will I know how much it's going to cost me?
The cost varies depending on the type of brace and what insurance plan you have.
Non-Custom Braces: Most of our clinics stock a variety of off-the-shelf braces that can be fit and delivered the same day of your appointment. If you are able to leave your appointment with a brace, our staff will check your insurance benefits and collect your responsibility up front before you leave.
Custom Braces: If you need a brace to be custom made to meet your needs, our billing department will check your insurance benefits after your appointment with us is complete and call you within a few days to let you know how much your insurance company will pay and what will be your responsibility. Once those pieces are in place, your custom brace will be sent to our fabrication facility and made for your delivery/fit appointment. If you do not have a delivery appointment, our staff will call to schedule an appointment once ready to be fit.
Is there a long wait at the clinic?
If you have an appointment, we should be seeing you within 15 minutes of your appointment time. However, if a doctor sends you to us without an appointment, it can be challenging to manage. Therefore, we encourage you to make an appointment at anyone of our clinics that is close to your home.
What is an Orthotist? What is a Prosthetist?
An orthotist is a medical professional trained and certified in measuring, designing, and fitting orthotic devices. A prosthetist is a medical professional trained and certified in measuring, designing, and fitting artificial limbs (prostheses). Boston O&P has certified orthotists and certified prosthetists as well as certified orthotic assistants.
How do I know if my brace is working as designed?
It’s hard for a patient to tell if a brace is working as designed. Your doctor is trained to diagnose and prescribe the right brace for you. Your orthotist/prosthetist is trained to measure, design, fit, and follow-up on your brace. Bring your questions to your appointment or feel free to call and talk to your orthotist/prosthetist.